When speaking to parents about their child's learning needs, it's important for us to be clear and honest not only about what Langsford can do, but also what we can't. This means we sometimes speak with a parent whose child needs help in areas outside our particular expertise.
Our Director, Stephen, recently ran into such a situation after having an in-depth conversation with a mom who was referred to us by a previous client. Stephen determined that Langsford was not a match for this child so he gave her other resources that he felt were a much better fit for her child's needs. Later, when Stephen communicated with the past client who made the referral, this is what she wrote:
Dear Stephen,
Langsford is the only place I will refer parents. I suspected his needs are not something to be corrected at Langsford, but as always I had confidence that you would be able to give his mother some options. I know you and your staff do not pretend to have a cure all for every learning issue that affects children. I also know his mom will remember your time and concern...
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