Your Initial Call To Langsford: Your First Step Toward Relief

We take our intake process at Langsford very seriously.  We know that the folks who call us are worried and seeking relief.  We want to be that relief or, at the very least, be able to refer you appropriately so that your concerns are addressed.

In order to get a clear picture of your concerns, we'll start out by asking you a few questions.  Things like, "how old is your child?" and "are you looking for help in reading, spelling or comprehension?"  While all of us can answer your questions, we have a couple of people on staff who specifically take these calls because they have more flexible scheduling and are best prepared for any questions you might have.  If possible, you will be transferred directly to them.  If they are unavailable at the moment, we will take your contact information and a time when it would be good to call you back.  Generally, all intake calls are returned within 24 hours.

Our goal for these calls is not sales related.  We want to determine whether our testing services would provide you the information you need to figure out why your child's learning is not progressing the way you'd expect or like.  If it does not sound like we are the most appropriate next step, we will gladly suggest any other options that might be.  

If you decide that you would like to schedule a test with us, we will ask for some additional background information from you, including previous assessments and a schoolwork sample.  It's important to look closely at all the pieces of your child's learning profile in order to give you the best feedback and recommendations possible.  

Rest assured that you will not get a "sales pitch" when you phone us.  We are educators, not salespeople.  Our belief is that if we do quality work and focus on you and your child as individuals, we will get the clients we need.  We do not have a large marketing/advertising budget.  We get our business from referrals by satisfied clients.  Thank goodness it works that way, as it allows us to do what we really want to do, which is offer help and relief to you and your child.